Return & Refund Policy
1. Our Commitment
At SARA VIBE LIMITED, we want you to be completely satisfied with your luxury menswear purchase. If you are not entirely happy with your order, our Return & Refund Policy ensures a seamless and professional process.
2. Eligibility for Returns
To qualify for a return, items must meet the following conditions:
Unworn and unwashed
Original tags attached
Original packaging intact
Returned within 30 days of delivery
3. Non-Returnable Items
Some items are not eligible for return:
Customized or personalized products
Gift cards
Final sale items (clearly marked)
4. How to Initiate a Return
To start a return:
Contact our customer service: payment@saravibe.net
Provide your order number and reason for return
Our team will provide a Return Authorization and instructions
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure safe return.
We are not responsible for items lost in transit.
6. Refunds
Once the return is received and inspected, we will notify you of the approval or rejection.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable, unless the return is due to an error on our part.
7. Exchanges
We currently do not offer direct exchanges.
To exchange an item, please return the original and place a new order.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact us immediately with photos: payment@saravibe.net
We will arrange for a replacement or refund promptly.
9. Contact Customer Service
For assistance with returns or refunds:
Email: payment@saravibe.net
Phone: +1 2513107031